Customer Service Officer Needed at Pruvia Integrated Limited

Pruvia Integrated Limited – We are general service merchants with a strong desire to ensure customer satisfaction in the midst of efficient and effective service delivery. We offer a wide range of services. These services are delivered with skilled and experience guided by our core values and driven by our belief that we are more than conquerors.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Lagos

Job Summary

  • We are recruiting to filled the post of a Customer Service Officer, she will be responsible for acting as a liaison between customers and the organization. Assists with complaints, orders, errors, account questions, billing, cancellation, and other queries.

Responsibilities

  • Resolve customer complaints via phone, email, or social media.
  • Use telephones to reach out to customers and verify account information.
  • Greet customers warmly and ascertain problem or reason for calling.
  • Cancel or upgrade accounts.
  • Assist with placement of orders, refunds, or exchanges.
  • Advise on company information.
  • Take payment information and other pertinent information such as addresses and phone numbers.
  • Place or cancel orders.
  • Answer questions about warranties or terms of sale.
  • Act as the company gatekeeper.
  • Handle product recalls.
  • Attempt to persuade customer to reconsider cancellation.
  • Inform customer of deals and promotions.
  • Sell products and services.
  • Utilize computer technology to handle high call volumes.
  • Work with customer service manager to ensure proper customer service is being delivered.
  • Close out or open call records.
  • Compile reports on overall customer satisfaction.
  • Handle changes in policies or renewals.

Requirements

  • Comfortable using computers.
  • Open for HND Holders only
  • Ability to serve a constant stream of customers at all times of day and evening
  • Female Applicants Only
  • Ability to deal with angry or frustrated customers, or customers who may not fully understand their situation
  • Ability to deal with people in an uplifting manner
  • Ability to solve customer problems
  • Ability to be a quick thinker, research and troubleshoot
  • Basic computer skills

Application Closing Date
30th October, 2018.

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